CANCELLATION, EXCHANGE, AND RETURN POLICY


At RR Ivory, we care about the integrity of every product. Therefore, our policies are designed to guarantee quality, hygiene, and a fair experience for all our customers.

Cancellations
Orders can be canceled within 12 hours of purchase.
After this period, the order is processed and cannot be canceled.

Exchanges and Returns
Because these are personal care products (perfumes, oils, sprays, etc.),
we do not accept returns or exchanges once the order has been shipped.

Exceptions
Claims will only be accepted in the following cases:

Damaged product
Incorrect product
You must notify us within 48 hours of delivery with evidence.

Refunds
If a refund is applicable:

It will be processed to the original payment method.
Shipping costs are non-refundable.
Alternative Solutions
In some cases, we may offer store credit as a quick and convenient solution.

At RR Ivory, each fragrance is selected to offer a unique, elegant, and memorable experience.

Our commitment is to provide you with quality and attention to every detail.