SHIPPING POLICY

At RR Ivory, every order is prepared with attention to detail to ensure you receive your fragrance in perfect condition.

Order Processing
Orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed on weekends or holidays.

Delivery Times

Standard Shipping: 3 to 7 business days
Express Shipping: 1 to 3 business days (if available)
Delivery times are estimates and may vary depending on the carrier.

Shipping Costs
The cost is calculated automatically at checkout, based on the customer’s location.

Order Tracking
Once your order has shipped, you will receive a tracking number via email.

Incorrect Addresses
It is the customer’s responsibility to verify that the shipping address is correct. We are not responsible for failed deliveries due to errors in the information provided.

Lost or Delayed Packages
Once your order has been handed over to the shipping company, any delays or issues are the responsibility of the carrier. However, we will be available to assist you throughout the process.

Damaged Products
If your order arrives damaged, you must contact us within 48 hours of delivery, attaching evidence (photo or video), so we can assess the situation and offer a solution.